Job Description
Operations manager
Job Summary
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Location: New Jersey
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Project role: Operations manager
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Qualification: BA
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Experience: 7-12 Years
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Skills: Electronic Data Interchange
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No. of positions: 1
Job description:
This requirement is for new engagement - Just Energy. E2.1 US Location
- 1. Ensure Retention of team members is within the agreed norms.
2. To lead, motivate and develop teams so that they are motivated to meet new challenges. - 1. To ensure complete adherence to Attendance/Login Hours/Unsched Leave for his span/2. To ensure full deployment of performance management processes like Monitoring, Coaching, One to One, etc/3. To have regular reviews with team leaders
4. To maximize profitability & ensuring Quality standards - 1. To formulate the Key Result Areas of the Team Leaders & Team Members
2. Conduct appraisals and feedback sessions with Team leaders/FTs and agents at regular intervals
3. Performance & SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients - The individual should demonstrate capability of delighting one s customers by focusing on their needs and ensuring that the customer perspective is the driving force behind all value-added business activities
- To consistently meet or exceed all agreed execution parameters as defined for the process.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.