Job Description
Operations manager
Job Summary
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Location: Bucharest
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Project role: Operations manager
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Qualification: B-Tech
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Experience: 7-12 Years
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Skills: Telecom & networking Product
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No. of positions: 1
Job description:
End to End Ownership of the Account,Process Adherence or Compliance, Team Performance,Attendance,Passion for work Excellence
- 1. Ensure Retention of team members is within the agreed norms.
2. To lead, motivate and develop teams so that they are motivated to meet new challenges. - 1. To ensure complete adherence to Attendance/Login Hours/Unsched Leave for his span/2. To ensure full deployment of performance management processes like Monitoring, Coaching, One to One, etc/3. To have regular reviews with team leaders
4. To maximize profitability & ensuring Quality standards - 1. To formulate the Key Result Areas of the Team Leaders & Team Members
2. Conduct appraisals and feedback sessions with Team leaders/FTs and agents at regular intervals
3. Performance & SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients - The individual should demonstrate capability of delighting one s customers by focusing on their needs and ensuring that the customer perspective is the driving force behind all value-added business activities
- To consistently meet or exceed all agreed execution parameters as defined for the process.
Why Join Us:
At HCL Technologies, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career. You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career. HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them - to find greater stability, purpose, and growth both personally and professionally.
We encourage our people to try things differently, provide them with the freedom to explore, opportunities to grown, and experiment while offering intensive training and on-the-job coaching opportunities. Our people take pride in their enthusiasm and commitment to go beyond. And we celebrate this collective pride. Below are few of the benefits and perks:
- Global careers and mobility
- A flexible (remote) working environment with work-life balance
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects
- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few