Operations manager with Domain Competencies (BSERV )-BFS-Operations Management in Cairo | HCLTech
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Job Description

Operations manager

Job Summary

  • Location: Cairo

  • Project role: Operations manager

  • Qualification: B-Tech

  • Experience: 7-12 Years

  • Skills: Operations Management

  • No. of positions: 1

Job description:

Technical Skill Set required to perform above tasks:

  • Technical expertise in SAP Basis area with minimum of 5+ years of experience.
  • 2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management).
  • Good understanding & hands-on experience required in S/4 HANA Application & HANA database.
  • Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
  • Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
  • Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.
  • Arabic Native Speaker
  • English Proficient level

Scope for the career
  • Have a scope of learning new technologies on SAP Products (S/4HANA, HANA Database, MDG, SaaS Products (Ariba, Salesforce etc.) & Cloud (AWS, Azure OR GCP)
  • Will have access to all SAP internal training & learning materials to gain knowledge in latest technologies.
  • Will gain exposure to all latest build architectures in one single place/ position which will be valuable/ useful in future. Generally this exposure is not available in any regular SAP Basis position.
  • Will not be assigned/ dedicated to one single customer but will engage with Multiple customers in various Industries to gain knowledge about different SAP Landscape setups, Delivery processes & Challenges.
  • Will rotate in different internal SAP dCEM CoE (Migrations, Upgrade, Escalation, Go-Live etc.)

Key tasks comprise the following:
  • Technical Architecture, Landscape issues/ queries guidance to end customers.
  • Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
  • Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
  • Orchestrates the overall service/project delivery according to planned scope, budget, and milestones
  • Supports in de-escalations of critical customer situations
  • Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
  • Contributes to customer release and maintenance activities
  • Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise
  • Executes and supports problem management and continuous improvement

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