Job Description
Operations manager
Job Summary
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Location: Iasi
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Project role: Operations manager
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Qualification: B-Tech
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Experience: 7-12 Years
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Skills: Customer Service
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No. of positions: 1
Job description:
End to End Ownership of the Account,Process Adherence or Compliance, Team Performance,Attendance,Passion for work Excellence
- The individual should have an ability to understand and carry out the allocated tasks and responsibilities in a timely and consistent manner and deliver results so as to exceed one s own standards
- 1. To formulate the Key Result Areas of the Team Leaders and Team Members
2. Conduct appraisals and feedback sessions with Team leadersorFTs and agents at regular intervals
3. Performance and SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients
4. Plan and coordinate the staffing activities of the respective processes in accordance with documented policies and procedures. - AttendanceorLogin HoursorUnsechduled Leave
- Effectively manage client relationships in order to maintain and grow their existing business to ensure revenue generation
- Manage the budget and schedule for the projects assigned,Responsible for managing multiple assigned on boarding projects to completion,Coordinating interrelated operational tasks required to support the proposed solution
Why Join Us:
At HCL Technologies, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career. You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career. HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them - to find greater stability, purpose, and growth both personally and professionally.
We encourage our people to try things differently, provide them with the freedom to explore, opportunities to grown, and experiment while offering intensive training and on-the-job coaching opportunities. Our people take pride in their enthusiasm and commitment to go beyond. And we celebrate this collective pride. Below are few of the benefits and perks:
- Global careers and mobility
- A flexible (remote) working environment with work-life balance
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects
- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few