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Hc specialist-bachelors degree
Job Description
Hc specialist-bachelors degree
Job Summary
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Location: Sofia
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Project role: Hc specialist-bachelors degree
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Qualification: B-Tech
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Experience: 0-3 Years
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Skills: Medical Writing
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No. of positions: 1
Job description:
To be responsible for providing customer service, resolving all customer queries, processing orders, explaining client products and handling complains.
- To develop strong working relationship with client assuring client satisfaction and work within agreed service level agreement.
- To document customer interactions and transactions recording the details of inquiries, complaints and comments.
- To follow all documented procedure to handle open casesorescalations.
- To resolve customer's issuesorqueries effectively and efficiently assuring clear communication and customer understanding through multiple channels (like phone, email, live chat, social media etc. ) or escalate to appropriate contact.
Why Join Us:
At HCL Technologies, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career. You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career. HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them - to find greater stability, purpose, and growth both personally and professionally.
We encourage our people to try things differently, provide them with the freedom to explore, opportunities to grown, and experiment while offering intensive training and on-the-job coaching opportunities. Our people take pride in their enthusiasm and commitment to go beyond. And we celebrate this collective pride. Below are few of the benefits and perks:
- Global careers and mobility
- A flexible (remote) working environment with work-life balance
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects
- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few