Job Description
Group operation manager
Job Summary
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Location: North Carolina
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Project role: Group operation manager
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Qualification: B-Tech
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Experience: 7-12 Years
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Skills: SERVICE DESK
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No. of positions: 1
Job description:
Fluent English Speaking & Writing Skills, Retail Domain experience preferred
- To identify attrition percentage in accounts and take up initiatives to reduce the same
- To perform value addition activities (CIP & SIP) and implement strategies to improve productivity.
- To implement Profit Implement Plan (PIP), review Budget vs. Actual Cost and analyse the deviation to plan strategies to reduce deviation through levers like Automation & self-driven initiatives.
- To ensure retention of accounts that are due for renewal or maintain high level of customer satisfaction (ACSAT)
- To ensure that all responsibilities and project deliverables are completed within SLAs through effective team management and monthly reviews
- To ensure generation of an account level EE & EN revenue
- To ensure absorption of freshers as per the defined account targets
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.