Job Description
Group operation manager
Job Summary
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Location: Bucharest
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Project role: Group operation manager
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Qualification: B-Tech
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Experience: 7-12 Years
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Skills: Program Management
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No. of positions: 1
Job description:
JD attached
- To identify attrition percentage in accounts and take up initiatives to reduce the same
- To perform value addition activities (CIP & SIP) and implement strategies to improve productivity.
- To implement Profit Implement Plan (PIP), review Budget vs. Actual Cost and analyse the deviation to plan strategies to reduce deviation through levers like Automation & self-driven initiatives.
- To ensure retention of accounts that are due for renewal or maintain high level of customer satisfaction (ACSAT)
- To ensure that all responsibilities and project deliverables are completed within SLAs through effective team management and monthly reviews
- To ensure generation of an account level EE & EN revenue
- To ensure absorption of freshers as per the defined account targets
Why Join Us:
At HCL Technologies, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career. You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career. HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them - to find greater stability, purpose, and growth both personally and professionally.
We encourage our people to try things differently, provide them with the freedom to explore, opportunities to grown, and experiment while offering intensive training and on-the-job coaching opportunities. Our people take pride in their enthusiasm and commitment to go beyond. And we celebrate this collective pride. Below are few of the benefits and perks:
- Global careers and mobility
- A flexible (remote) working environment with work-life balance
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects
- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few