Job description:

Manage Service Delivery of an engagement with 100 resources. Should be a go-getter, and must take proactive initiatives in managing end-to-end delivery. Must be a People Manager, leading the team from the front. Must have excellent communication & negotiation skills to deal with customer & employees. Should have ability to push back. Assertive communication is a must.

• Raising risks, issues and escalation to senior management and customer
• Co-ordination with On-Site Engineers and attending customer calls
• To create all quality documents, collect metrics data and conducting Audits. To perform Value creation and KM activities.
• To create project plans and keep track of schedule for on time delivery as per the defined quality standards
• To ensure process improvement and compliance, and participate in technical design discussion and to review technical documents