Job Description
Customer support associate-voice
Job Summary
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Location: HCL NI Belfast
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Project role: Customer support associate-voice
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Qualification: BCom
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Experience: 0-3 Years
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Skills: Attract & Retain Customers
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No. of positions: 1
Job description:
To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA , Able to comprehend the request of the customer and meet the quality standard
- Meet the defined Quality Scores. Innovation and Process Improvement
- The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
- To consistently meet or exceed CSAT parameters as defined for the process.
- AttendanceorLogin HoursorUnsechduled LeaveorSLA targets as per defined by the process
- Improving skill level throughSelf development or nominating training programsSkill reverification Tests