Job Description
Customer support associate-voice
Job Summary
-
Location: Manila
-
Project role: Customer support associate-voice
-
Qualification: B-Tech, Degree
-
Experience: 0-3 Years
-
Skills: Operations Management
-
No. of positions: 8
Job description:
To process Orders in liaison with suppliers and partners. Track order Shipment and close to client satisfaction
- AttendanceorLogin HoursorUnsechduled LeaveorSLA targets as per defined by the process
- Improving skill level throughSelf development or nominating training programs
Skill reverification Tests - Meet the defined Quality Scores. Innovation and Process Improvement
- The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
- To consistently meet or exceed CSAT parameters as defined for the process.