Job Description
Customer service representative
Job Summary
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Location: Chennai
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Project role: Customer service representative
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Qualification: Btech
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Experience: Fresher
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Skills: Operations Management
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No. of positions: 10
Job description:
To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA , Able to comprehend the request of the customer and meet the quality standard
- Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process
- Improving skill level throughSelf development / nominating training programs
Skill reverification Tests - Meet the defined Quality Scores. Innovation & Process Improvement
- The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
- To consistently meet or exceed CSAT parameters as defined for the process.