Job Description
Consultant - services
Job Summary
-
Location: Pune
-
Project role: Consultant - services
-
Qualification: B-Tech
-
Experience: 2.5-5 Years
-
Skills: CTI/IVR
- Secondary Skills:
- Genesys IVR
-
No. of positions: 1
Job description:
IVR Testers India
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases