-
›
- Careers ›
- Careers in America ›
-
Consultant
Job Description
Consultant
Job Summary
-
Location: New Jersey
-
Project role: Consultant
-
Qualification: BE/B.Tech (Hons)
-
Experience: 4.5-8 Years
-
Skills: Project Management
-
No. of positions: 1
Job description:
High level JD:
- Should have 10+ years of IT Project Management work experience (well versed with all phases of Project Management activities).
- Should have managed end to end cloud migration projects in the past on Microsoft Azure Cloud Platform.
- Should have Strong IT Technical backgrounds (IT Infrastructure and Apps) and be possess knowledge on Microsoft Cloud Services to interact with stakeholders (App Owners etc.)
- Lead the cloud migration effort for the identified applications and work with Multiple Stake holders (App Owners, IT Architecture and Technical Teams etc) to complete the cloud migrations as per defined timeline.
- Must have excellent communication skills (Written, Verbal and Project presentations) and be detail oriented.
- Experienced in using project mgmt. tools to track the project efforts and provide regular status updates to the project stakeholders.
- Good in project Risk Management (Should be an excellent collaborator and ensure to identify, highlight and implement mitigation strategies for the project Risks associated with Cloud Migration.
- To adhere to quality standards, regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
- To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
- To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
- To provide support for on call escalations orL3 level support and doing incident and problem management
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.