Job description:

Position: AWS Platform Observability Engineer
Band: E3
Designation Associate Consultant/Consultant
Description:
HCLTech AWS Delivery Unit seeking an experienced AWS Observability Stack Developer who will be responsible for designing, building, and maintaining an observability platform using Terraform. The ideal candidate will implement monitoring and logging solutions using AWS OpenSearch, Grafana, and Prometheus, ensuring robust observability for our cloud infrastructure and applications.
Total Experience - A minimum of 12 to 15 years of proven experience in Cloud Observability, infrastructure delivery, and DevOps roles within a software or services organization.
Relevant Experience - A minimum of 6 8 years of relevant experience in AWS monitoring services such as CloudWatch, OpenSearch Kibana, AWS Config, Grafana, and Prometheus with a software and/or services company is required.

Key Responsibilities:
Design, implement, and maintain an observability solution on AWS using OpenSearch, Grafana, and Prometheus.
Develop and manage infrastructure as code using Terraform to provision observability resources.
Configure OpenSearch for centralized logging and build search indices for monitoring and alerting.
Set up Prometheus for collecting and storing metrics from various AWS services and applications.
Integrate Grafana for visualization, dashboards, and alerting mechanisms based on data from Prometheus and OpenSearch.
Develop automation scripts and CI/CD pipelines for deploying and updating the observability stack.
Collaborate with DevOps, SRE, and development teams to ensure seamless integration of the observability stack with other systems.
Continuously optimize the observability stack for performance, scalability, and cost efficiency.
Provide technical documentation and knowledge transfer to relevant teams.
Ensure security, compliance, and best practices in all observability solutions deployed in AWS.

Required Skills and Qualifications:
Strong experience in AWS services: OpenSearch (Elasticsearch), CloudWatch, EC2, VPC, IAM, Lambda, etc.
Proficiency in Terraform: Ability to develop infrastructure-as-code for AWS, including managing state, modules, and resources.
Hands-on experience with monitoring and observability tools: Grafana, Prometheus, and OpenSearch.
Knowledge of Prometheus exporters and scraping metrics from AWS and application workloads.
Strong expertise in managing logs, metrics, and tracing with observability solutions.
Proficiency in creating dashboards, visualizations, and alerts using Grafana.
Familiarity with continuous integration and continuous deployment (CI/CD) pipelines.
Good understanding of networking and security within AWS (VPC, subnets, security groups, etc.).
Experience in scripting (e.g., Python, Bash) to automate tasks.

Certifications:
AWS Certified Solutions Architect, AWS Certified DevOps Engineer (Preferred).

Desired Experience:
Experience working in large-scale AWS environments with complex cloud architecture.
Familiarity with AWS Lambda for custom log processing or metrics extraction.
Experience with Helm charts for deploying Prometheus and Grafana in a containerized environment.
Experience with cloud cost management and optimization strategies

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management