Job description:

Looking for an experienced RedHat Openstack telco cloud architect to help deliver our System Integration Services for Telco Cloud integrated into OpenStack environment.\\r\\nEssential Requirements:\\r\\n 12-15 years of Linux/Unix experience in a Technical Services delivery role with at least 3+ yrs in the Telco domain with Red Hat OpenStack Platform operation & deployment experience, including Ceph storage.\\r\\n Experience in Solution Designing and deployment of Network Function Virtualisation (NFV), SDN based networks, Cloud virtualization technologies, framework for large telecom operators.\\r\\n Good knowledge in SDN/NFV MANO Architecture, interworking\\'s such as Fast path using DPDK/SRiOV. huge pages CPU pinning.\\r\\n Experience on RedHat OpenStack Platform 10,13,16 & 17\\r\\n Open Stack Networking (Neutron) plug-in,OVS,OVN,Cisco ACI, cisco NSO, OPNFV etc \\r\\n Good knowledge virtual networking and storage configuration\\r\\n Scripting knowledge on python and deployment experience with Ansible automation.\\r\\n Knowledge with Hypervisors, Kubernetes, OpenShift & docker.\\r\\n Good hands-on experience on Redhat Ceph storage\\r\\n Hands on experience on Redhat Ceph deployment best practices and its integration with RHOSP\\r\\n Hands on experience on Red Hat OpenStack day to day operations tasks. And troubleshooting issues\\r\\n Hands on experience on RHOSP upgrade, scaling the OpenStack compute nodes and storage nodes.\\r\\n Good hands-on experience on patching Redhat operating systems using Redhat Satellite Server\\r\\n Good knowledge on preforming hardware maintenance and identifying the hardware issues\\r\\n Working knowledge on backing up the Overcloud and Undercloud.\\r\\n Good communication skill\\r\\n Good presentation skill

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.