Job description:

Desirable skills include proficiency in technology concepts, networking, security, and cloud computing.
Operational Compliance, Organizational Development, Data Analysis, Interpersonal Communication, Agile Project Management, Order Management, Vendor Relations, Time Management
Experience Required 8+ Years of relevant experience
Certification PMP, CSM, PSM or any Agile certification preferred.




Develop project plans for the implementation of new initiatives, ensuring thorough planning and effective execution
Coordinate with stakeholders to gather requirements and define project scope.
Manage budgets and allocate resources effectively for project implementation.
Ensure adherence to timelines and quality standards throughout the project lifecycle.
Communicate progress, issues, and risks to senior management and other stakeholders.
Collaborate with cross-functional teams from various departments or disciplines to ensure alignment and synergy in project initiatives
Oversee the execution of project tasks and milestones, resolving any conflicts or issues that arise.
Track project progress, provide regular updates to stakeholders and prepare status reports, dashboards, and presentations to communicate project status and performance.
Ensure service level contracts are in place with the OEMs
Coordinate logistics and project management activities based on consultations with stakeholders
Work with multiple stakeholders and third-party vendors for smooth execution of the project deliverables

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.