Consultant with Data Center-Network Data-Network Data in Washington | HCLTech
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Job Description

Consultant

Job Summary

  • Location: Washington

  • Project role: Consultant

  • Qualification: BE/B.Tech (Hons)

  • Experience: 4.5-8 Years

  • Skills: Network Data

  • No. of positions: 1

Job description:

Role: Network Engineer
5-10 Years of relevant experience in networking technologies. (depending on their experience level the engineer would placed in various streams)
Willingness to work in 24X7 shifts. (for US resources the 24x7 should be informed as ability to work on-call as needed)
In-depth experience with TCP/IP and packet sniffers
Sound understanding of L2 switching L3 traffic forwarding
Strong working experience on Cisco / Juniper / F5 / Arista platforms
Understanding of MPLS, L3 VPNs and VRFs, STP, HSRP, CDP, UDLD
Working knowledge of BGP, OSPF
Working knowledge of tools like TFS / VSO
Ability to debug protocol issues
IPSEC VPN experience
Ability to work independently and as part of a team
Excellent verbal and written communication skills
Respond to high priority incidents, troubleshoot with engineers from various groups, gather and provide forensic data for security-based incidents, and create post-mortem documentation as needed.
Configuring Routers / Switches / Firewalls / Load balancers
Azure networking concepts
Identify incident patterns and drive for problem resolution

Good to have Certifications:

Certified Information Systems Security Professional
Cisco Certified Network Associate
Cisco Certified Network Professional
Cisco Certified Internetwork Expert
Juniper Networks Certification Program
Network + CompTIA

  • To adhere to quality standards, regulatory requirements and company policies
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
  • To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
  • To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
  • To provide support for on call escalations /L3 level support and doing incident & problem management
  • Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

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