Job description:

1. Experience Level:
- 5-7 Years of Experience:
- Solid foundation in data analysis, dashboard creation, and storytelling with data. Forecasting knowledge is a plus.
- Capable of working independently while also being flexible and adaptable to specific needs and tools.

2. Technical Skills:
- Tool Proficiency:
- Familiarity with industry-standard tools like Tableau and Power BI.
- Ability to quickly learn and adapt to proprietary tools such as Unidash.
- Data Integration:
- Experience in integrating data from multiple sources using APIs, databases, or flat files.
- Data Structuring:
- Proficiency in data cleaning, structuring, and preparation for analysis and reporting.
- Dashboard Creation:
- Expertise in designing dynamic, user-friendly dashboards that provide real-time or near-real-time insights.

3. Analytical and Problem-Solving Skills:
- Data Analysis:
- Strong analytical skills to identify trends, patterns, and actionable insights.
- Storytelling with Data:
- Ability to craft compelling narratives using data, making complex information accessible and actionable for both technical and non-technical stakeholders.

4. Collaboration and Communication:
- Cross-Functional Collaboration:
- Experience working closely with cross-functional teams, particularly Project Managers, to understand data needs and customize solutions.
- Communication Skills:
- Ability to clearly communicate data insights and recommendations to various stakeholders, ensuring that data-driven decisions are easily understood.


5. Adaptability and Flexibility:
- Tool Flexibility:
- Comfort with learning and using new tools as required by the project or client needs.
- Industry Experience:
- Preferably, experience within industry or a related field to ensure a smoother transition and understanding of data context.

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.