Job description:

Job Description



Position Title

SYBASE L3, RELEVANT EXPERIENCE (8-15) YRS

No. of Positions available
1

Organization

Information Technology
Work Location

NA


Reference Number

NA

Responsibilities and Duties

Worked upon ASE 12.5 and above version and Replication Server 12.6 and above.
Should have excellent communication skills
Creation of Devices, Databases, Segments.
Backups of databases & logs.
User account management
Performing Recovery of suspect databases
Refresh of Databases in replication as well non replication environment.
Transaction log management.
Handling of jobs failures.
Troubleshooting Database error and performance Tuning.
Replication Server monitoring and troubleshooting.
Troubleshooting includes check for the replication configuration, threads down, stable device full, RSSD log full, stop and restart threads, repagent and repservers.

Competencies
Customer Focus
Technical Expertise
Interpersonal Effectiveness
Concern for Order and Quality
Ability to work under pressure.
Flexibility.
Problem solving
Balance and progress parallel activities.
Multi-threading tasks without confusion
Demonstrates interpersonal and team skills, dedication, proactive thinking and working.
Good Communication and presentation skills are a must for interviewing end users.
Perfect Speaking and Writing in English is a must.
Ability to develop a quick understanding and knowledge of business requirements.
Knowledge of English is MUST

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.