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Consultant
Job Description
Consultant
Job Summary
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Location: Texas
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Project role: Consultant
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Qualification: B-Tech
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Experience: 4.5-8 Years
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Skills: ITSM Platform
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No. of positions: 1
Job description:
"The ServiceNow Automation & Orchestration Lead will lead and create IT automation solutions using ServiceNow Orchestration module as the primary tool, and possibly other tools such as Ansible, Chef, PowerShell, with minimal oversight. The candidate must possess practical experience and expertise in automating IT infrastructure and application related tasks (both simple and complex) related to compute, storage, networks and applications, with the help of ServiceNow Orchestration tool. This includes creation of activity packs/runbooks within the ServiceNow Orchestration engine to convert manual tasks into automated solutions. The profile is NOT in-line for regular ServiceNow development work and is more focused upon ServiceNow Orchestration module specifically, to develop automation and orchestration solutions in existing IT processes.
Job Description
Define and implement efficient end-to-end IT infrastructure and applications (compute/storage/backup/networks/applications) Automation solutions based on ServiceNow Orchestration.
Expertise in creating activity packs/runbooks using ServiceNow Orchestration engine.
Automate task such as provisioning, decommission, software installations, regular Incident, Change, Service Requests (e.g. reboots/service start-stop/capacity automation) and other IT day to day manual procedures.
Work at both scripting level as well complex Orchestration workflows to bring automation at all possible layers within the IT setup.
Serves as a subject matter expert for automation and orchestration.
Identify the automation orchestration related opportunities within the IT environment setup.
Lead development of Infrastructure Self-Service Portals.
Provide Architecture solution to develop Self-Service Portal and Infrastructure automation.
Conduct Proof of Concepts to demonstrate new ideas and help solidify technical direction.
Researches and gathers requirements for automation from users.
Use of PowerShell scripting for Orchestration activities
Use of debugging for PowerShell Scripting and logs.
Installation, maintenance and regular support of the ServiceNow Orchestration tool for continuous availability of automation solutions.
Qualification and Experience
Overall 8-12 years of IT experience on ITIL Process consulting and/or implementation, enterprise tools, IT infrastructure or applications.
2-3 years of must practical experience in using ServiceNow Orchestration specifically as an automation solution with creating activity packs/runbooks/workflows in the tool to develop IT infrastructure automation solutions.
Lead and own ServiceNow Orchestration technical deliveries
Experience in orchestration configuration with ServiceNow for Active Directory, VMWare, Linux machines among others.
Ability to setup and manage an orchestration environment for automation
Ability to automate the orchestration through incident, service and change request using orchestration workflows.
Should have completed ServiceNow Integrations with Third party tools using APIs, WebServices
Design & Implement ServiceNow Integration with Third party APIs, tools using various adaptors, plug ins , Integration techniques using Web-Services like SOAP ,REST etc.
Experience in holistic automation solutions, using basic scripting (powershell/shell/perl) as well Enterprise tools such as ServiceNow Orchestration
Handled all features/modules of ServiceNow orchestration including Activities and Applications as well Client software Distributions"
- To adhere to quality standards, regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
- To participate or contribute on EN business i
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.