Job description:

Conduct PoCs based on various customer requirements focusing PCF and other Enterprise PaaS platforms.
Installing and Upgrading the PCF foundation in vSphere NSX-T, AWS
Knowledge on Platform Automation, Upgrade Planner tool
Good Knowledge in automating activities using Concourse Pipelines
Exposure in CF-MGMT (Users/Orgs/Spaces creation)
Installing Prometheus and monitor the BOSH as well as CF metrics using Grafana UI.
Knowledge in Pivotal Key Scaling Indicators(KSI), Key Performance Indicators (KPI)
Knowledge in SNOW, JIRA, Confluence
Knowledge in Newrelic monitoring and Splunk external log system.
Ability to handle the P1 calls along with VMware vendor.
Configuring PCF ecofriendly systems such as Gemfire, Spark, Kafka and Zookeeper.
Knowledge on Unix and Bosh CLI.
Act as a SME primarily for PCF PaaS to propose and validate the solutions for Transition and Transformation programs.
6-10 years of experience in a customer-facing positions as a technology Consultant/Architect
Experience working with Public/Private/Hybrid cloud architecture (PaaS) using PCF preferably and AWS, Openshift, Azure, vSphere etc.
Knowledge in LAMP stack, RDMBS(MySQ< Oracle, MongoDB, No SQL, etc), Cashing technologies like Memcashed, Messaging like RabbitMQ, Apache Kafka, etc.
Familiarity with overall cloud technologies including enterprise or hosting provider services including SaaS, PaaS, and IaaS solutions
Familiarity to industry leading orchestration tools :Chef, Puppet, Ansible, or similar products.
Software development in an agile environment with a focus on Devops with CI/CD.
Must be able to work independently and also in a dynamic team environment.
Quick learner and ability to present solutions and complex technical aspects to different levels of audiences.
Excellent communication and presentation skills and ability to communicate at different management levels.

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.