Consultant with Data Center-Network Data-Network Data in Bucharest | HCLTech
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Job Description

Consultant

Job Summary

  • Location: Bucharest

  • Project role: Consultant

  • Qualification: B-Tech

  • Experience: 4.5-8 Years

  • Skills: Network Data

  • No. of positions: 1

Job description:

Role Description Global Deployment Services is a technical engineering team providing hands-on capability to execute work according to the approved change(s). The Global Deployment Services team is organized into data center, routing and switching, WLAN, IPT, Security , and Contact Center sub-teams. Each sub-team resource must have broad exposure to related technologies with advanced experience in installation, operation, and maintenance of routing, switching, communications, and peripheral equipment associated with globally connected networks. Responsible for installation, testing, troubleshooting, upgrading, and administering multiple vendor systems. Ensure quality customer service providing support to a varied user community. From time to time, the Global Deployment Services team will be expected to troubleshoot/resolve issues should they arise. Global Deployment Services resources are highly experienced and qualified resources who can think on their feet and work according to customer processes and guidelines.

To provide support for on call escalations and doing root cause analysis of given issueTo independently resolve tickets within agreed SLA of ticket volume and timeTo adhere to quality standards, regulatory requirements and company policiesWork on value adding activities such Knowledge base update & management, Training freshers, coaching analystsTo ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

  • To adhere to quality standards, regulatory requirements and company policies
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
  • To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
  • To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
  • To provide support for on call escalations /L3 level support and doing incident & problem management
  • Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.

Why Join Us:

At HCL Technologies, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career. You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career. HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them - to find greater stability, purpose, and growth both personally and professionally.

We encourage our people to try things differently, provide them with the freedom to explore, opportunities to grown, and experiment while offering intensive training and on-the-job coaching opportunities. Our people take pride in their enthusiasm and commitment to go beyond. And we celebrate this collective pride. Below are few of the benefits and perks:

  • Global careers and mobility
  • A flexible (remote) working environment with work-life balance
  • Great opportunities to make the role your own, upskill yourself and get involved with exciting projects
  • Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few
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