Job description:

Must possess a thorough understanding of Network Infrastructure and security topology.
Knowledge and/or experience configuring and supporting Cisco Switches and Router, Load balancer, Cisco ACI and Palo Alto
Experience with Cisco 4500, 3850, ASR/ISR routers and Nexus 7K/9K s.
Experience with Cisco Nexus L2/L3 switching technology including VDC, VPC peering, Virtual port-channels and other feature sets. Experience performing NX-OS upgrades a plus.
Protocols EIGRP, BGP, OSPF, HSRP, IPSEC, VPN, NAT, 802.1Q, 802.11, LACP, Spanning-tree, UDLD, BPDU, HTTP, HTTPS, DHCP, DNS.
Excellent written, oral and interpersonal communications skills.
Ability to conduct research into network issues and products as required.
Ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated and directed, with keen attention to detail.
Proven analytical and creative problem-solving abilities.
Able to prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.