Job description:

Description Sr Consultant /Consultant: Cloud Collaboration Engineer MS Teams
Job Description

This Principal Cloud Collaboration Engineer role provides critical services to both internal and external customers. You ll oversee lifecycle aspects of multiple service environments, acting as the owner for those systems. You ll also understand and manage the interrelationships between the various products and the infrastructure systems. We take pride in our well-organized, well-documented, stable, and compliant infrastructure environments, and you ll get to play a key role.

What you will do:
Provide engineering and L3 of support for all Microsoft Team s solution and related services
Provide engineering solutions and management for Microsoft Office 365 Teams based collaboration service
Lead development of solution roadmaps, onboarding and strategy of Microsoft collaboration solution
Architect Microsoft collaboration portfolio and associated services and technologies
Maintain MS Teams and Office365 product life cycles with appropriate remediation when required
Drive automation and deploy tools in a cloud environment

You'll need to have:
7+ years overall experience including hands on with MS Teams, Azure and Active Directory
5+ years experience supporting mobile, desktop, messaging & collaboration, video and voice within the Microsoft ecosystem and Active Directory
Strong PowerShell scripting, Azure, Windows and O365 skills
Exposure to cloud migration projects
Strong knowledge and experience working with VoIP networking

Even better if you have:

An advanced degree in a related field.
Microsoft 365 Certified: Teams Voice Engineer Expert
Ability to multitask, prioritize and resolve urgent issues.
Ability to effectively interface with customer employees, Program Office employees, other Verizon employees and Senior Management.
Ability to provide critical information in a clear, concise and quick manner.
Excellent customer service and support skills.
Strong written / verbal communication.

Education
Bachelor's degree or equivalent relevant work-related experience

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.