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Consultant
Job Description
Consultant
Job Summary
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Location: New Jersey
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Project role: Consultant
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Qualification: B-Tech
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Experience: 4.5-8 Years
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Skills: Network Data
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No. of positions: 1
Job description:
Cloud Network Specialist Role
Responsibilities & Qualifications
Responsibilities Handling tickets / Incidents via Service Now platform
Lead technical incident calls as a SME
Troubleshooting and providing break fix support to technical issues
Perform root cause analysis of raised issues
Defining process improvements and ensuring that the processes are adhered to
Take shared ownership of resolving issues in a SLA driven environment
Mentoring / training team members as a SME
Testing and auditing as required from time to time
Improves and maintains customer and employee satisfaction
Work as part of a Follow the Sun support global support model
Technology Knowledge Deep knowledge in R&S
AWS Certified Advanced Networks / Cloud Architect or Azure Network components;
Native AWS Load Balancers experience
Hyperscalers integration with on-prem DCs, sites and application impacts;
Capacity planning for hyperscalers and on-prem components
Virtual router deployment and troubleshooting (BGP, EIGRP, OSPF, QOS, MPLS, WAN)
SDWAN Viptela (Vmanage, VSmart, VBound, Vedge)
Switch Cisco/Arista (STP, HSRP, SVI, EtherChannel, Stackwise, VSS, Nexus)
WLAN Cisco
Cisco Meraki
Virtual Load Balancer - F5
Desirable P5G
Qualifications Min 10+ years of Network Engineer experience supporting global network infrastructures;
Extensive experience in deploying and supporting Virtual Devices, integration and hyperscaler NW environment
Engineering level Hyperscalers accreditation
Experience in working as part of a global support (follow the sun) model
Cisco CCIE and other industry standard networking certifications
Expert level knowledge in the real time analysis troubleshooting and documentation of issues within LAN/WAN architectures and IP Services.
Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP and ability to interpret and resolve complex route table problems.
Expert level knowledge for debugging network devices and outstanding Wireshark reading skills.
Extensive hands-on experience with:
o Cisco ASR, ISR and Catalyst product families
o Cisco Meraki Devices MS and MX Series.
o Cisco Nexus 9K/7K/5K/2K (NXOS) Series of switches
o Wireless LAN technologies Cisco and Aruba
o F5 Load balancers
o Cisco SD-WAN
Soft Skills
Excellent verbal and written communication skills (English)
Have a strong presence and the ability to lead highly complex real time incident calls in front of the customer and other vendors;
Excellent customer handling skills
Ability to handle high pressure situations
Certifications CCIE
AWS - Certified Advanced Networks or architect
AZURE - Certified
F5-CSE/ F5-CTS
300-415 ENSDWI certification
ITIL v4
- To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
- To provide support for on call escalations orL3 level support and doing incident and problem management
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
- To adhere to quality standards, regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
- To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcl.com for investigation.