Job description:

"Job Description:
ESSENTIAL FUNCTIONS
Enterprise Mac support experience.
Extensive JAMF Pro experience including Jamf Admin, Composer and other Jamf applications.
Extensive knowledge of the MacOS file system.
Demonstrated ability to develop customized solutions to meet business requirements
Advanced problem solving skills and the ability to work collaboratively with other departments to
resolve complex issues with innovative solutions
Demonstrated ability to prioritize work load and meet project deadlines
Ability to adapt in a dynamic work environment and make independent decisions
Strong customer service focus
Excellent oral and written communication skills
Willingness to work a flexible schedule to accommodate project deadline
QUALIFICATIONS
College degree in Information Systems or related field, or equivalent work experience.
6-12 years experience in Information Technology.
Day-to-day production support of the Jamf Pro environment supporting multiple IT
business units.
Extensive experience on macOS and iOS devices.
Security software management and deployment via customized policies.
Management and implementation of Apple Business Manager (DEP/VPP).
Smart groups with custom queries and Static groups.
Knowledge of Jamf Pro Cloud and On-Prem management.
On-Prem Jamf Cloud upgrade knowledge will be a plus.
Usage and implementation of Extension Attributes.
Automation via scripting will be a plus.
Knowledge of VPN apps management and deployment via customized policies and
injected server details.
Management of macOS upgrades and provisioning.
Excellent troubleshooting skills for issues related to macOS and applications.
Drive Problem Management with focus on RCA and proactive problem management.
Experience with the installation and configuration of security tools on macOS.
Advanced understanding of Configuration profiles, like PPPC, custom profiles of security
apps, enterprise Wi-Fi etc.
Knowledge of macOS AD binding.
Implementation of Conditional Access policies via macOS integration.
Meeting SLAs for trouble tickets and other customer related issues.
Understanding of deployment/patching phases.
Implement and maintain processes around the Systems architecture.
Have hands & depth experience with JAMF & macOS.
Have experience on macOS & App packaging & Re-Packaging and Testing skills.
Implement and maintain processes around the Systems architecture.
Have hands & depth experience with JAMF & macOS.
Implement and maintain processes around the Systems architecture.
Have hands & depth experience with JAMF & macOS.
Have experience on macOS & App packaging & Re-Packaging and Testing skills.
OS Upgradation & it s patching, Application Configuration, Extension Attributes, Inventory,
Securities (CIS) Enhancement.
Support Operations in resolving escalated issues and have RCA, SOP Documentations & KB
articles.
Manage macOS Desktop environment & Migration.
Should have knowledge of Smart & Static Group, Extension Attributes, PreStage Enrollment
& Scripting knowledge.
macOS App Packaging & its deployment.
Application configuration & settings and its deployment.
Should have knowledge of macOS Architecture & it s Logs understanding.
CERTIFICATION :-
Jamf 200 :- Jamf Certified Tech"

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call