Job description:

Proficient in handing cloud readiness assessment and migration planning with various assessment tool and workshops.
Proficient in conducting assessment workshop to collect assessment & migration data points.
Extensive experience with assessment tools like Cloudamize, Cloudscape, Texture, DMA, etc.
Extensive experience in defining migration strategy with R s (re-host, re-platform, re-locate, retain, re-architect, etc.)
Proficiency in handling project transitions, executing projects of on-premises datacenter, Public, and Private Hybrid cloud models.

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations orL3 level support and doing incident and problem management
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.