-
›
- Careers ›
- Careers in America ›
-
Consultant
Job Description
Consultant
Job Summary
-
Location: Texas
-
Project role: Consultant
-
Qualification: B-Tech
-
Experience: 4.5-8 Years
-
Skills: PowershellWin API
-
No. of positions: 1
Job description:
Ability to design standard and advanced AV rooms
Knowledge of various AV products and trends in the market
Ability to build Relationships with AV manufacturers
Knowledge and experience with deployed advanced AV deployments in Shell
Ability to research and test new AV products and collaborate with manufacturers and integrators
Interpersonal communication
Organization and planning
Analysis and problem solving
Ability to write standards documentation for use by the AV Center of Excellence
Works largely independently within defined projects/work streams and is checked on end results.
Has an executional role in design and development projects or acts as an expert tester who designs test scripts and provides overall project guidance and planning support.
Advises internally on solving functional and technical problems regarding the assigned applications and Infrastructure
- To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
- To provide support for on call escalations orL3 level support and doing incident and problem management
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
- To adhere to quality standards, regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
- To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcl.com for investigation.