Job description:

The JD is as below:

Subject Matter Expert (SME) in Ericsson virtualized 4G/5G mobile packet core architecture
Experience in detailed design phase of EPC projects including developing the CIQ, HLD, and LLD
Design technical acceptance (TA) test procedures and Method of Procedures (MOPs)
Experience writing and formalizing best practice documents
Strong ability to troubleshoot complex core, transport, and RAN network issues including the analysis of end-to-end call flows and layer 2/3 messaging
Define and monitor end-to-end Key Performance Indicators (KPIs), making sure that the correct counters and measurement settings are used
Propose new KPIs, measurements, and counters
Life cycle management of the EPC including configuration management and evolution planning
Prepare Engineering drawings and presentations using MS Visio and PowerPoint
Strong understanding of cyber security concepts and applications as they relate to the EPC and the overall LTE network
Ability to provide operational support for all 4G/5G network elements
Subject Matter Expert (SME) in IP/MPLS network architecture and routing protocols
Validation of network performance after Software upgrades, system configuration changes and new feature deployments
Strong knowledge of 3GPP Standards

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.