Job description:

ServiceNow Job Descriptions

Qualifications Bachelor s degree in computer science or related field.
Relevant Exp. 5+ Years
Mandatory Skills Experience in Admin, Configuration & Development related activities in ServiceNow.
Expertise level of understanding of ServiceNow is required.
Certified ServiceNow Administrator & ServiceNow Certified Implementation Specialist
Configuration/Development knowledge of
Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests and SLM
Fair understanding of content management, developing ESS Page.
Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.
Strong problem-solving skills and the ability to logically break down a problem into smaller manageable parts to solve.
Good to have Extensive knowledge of JavaScript and
Familiarity with SQL, HTML and CSS.
Knowledge of XML and structural programming concepts.
Experience on non-ITSM modules e.g., ITOM, ITBM etc.
Experience in Solution design and architecture design.
Detailed JD Working on UI Actions / UI policy / Access Control Lists, etc.
Developing ESS page- Content Management
Writing various Server side scripts using Script Includes.
Configured License Management module for necessary Compliance check.
Used ACL s for controlling the security mechanism in Service Now.
Domain Separation and designing the Process and data flow within various domains.
Developing Composite Service Requests within Service catalog Module.
Responsible for the technical specification and implementation of the SNOW integration.
Develops the technical solutions, implements them and performs the component integration tests.
Understand the business needs and the needs to standardize processes and build this into the design.
Understand the large-scale thinking and approach needed for success of the project.
Leading platform upgrades.
Configuring complex reports
Debugging of system logs
Monitors and reports on progress in completing projects and accomplishing goals.
Collaborate with various cross functional teams to define and determine integration requirements.
Drive organization to improve data integrity for company-wide analytics.

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations orL3 level support and doing incident and problem management
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.