Job description:

Infra management, Network protocols like Switching, Routing, EIGRP, OSPF, BGP, MPLS, IPv6, TCP/IP\\r\\nCreating SoW, RFP & RFI responses\\r\\nTechnical ability in completing complex network planning, engineering, and architecture.\\r\\n

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.