Job Description
Associate- bfs
Job Summary
-
Location: Chennai
-
Project role: Associate- bfs
-
Qualification: BCom
-
Experience: 0-3 Years
-
Skills: Bank Management
-
No. of positions: 10
Job description:
To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard
- Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process
- Improving skill level throughSelf development / nominating training programs
Skill reverification Tests - Meet the defined Quality Scores. Innovation & Process Improvement
- The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team
- To consistently meet or exceed CSAT parameters as defined for the process.