Job description:

To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard

• The individual should have an ability to understand and carry out the allocated tasks and responsibilities in a timely and consistent manner and deliver results so as to exceed one s own standards
• 1. To consistently meet or exceed CSAT parameters as defined for the process.
  2. Ensure the accuracy and timeliness of data feeds and flows for the process and produces, reviews and records quarterly results for client.
• Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process
• Improving skill level throughSelf development / nominating training programs
  Skill reverification Tests
• Maintaining the accuracy and integrity of the database and provides financial information support and analysis to management as per defined quality norms