Job Description
Analyst- dwp
Job Summary
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Location: Tennessee
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Project role: Analyst- dwp
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Qualification: B-Tech
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Experience: 0-2.5 Years
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Skills: Desk Side Services
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No. of positions: 1
Job description:
- To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases
- To achieve KPI targets, follow defined processes and adhere to ITIL delivery & quality standards ,regulatory requirements and company policies.
- To attend customer call/chats/mails and resolve tickets within agreed SLA of ticket volume and time.
- To maintain high login Efficiency (Availability) for customers, document identified risks, issues, mitigation plans and support in execution of BCP/DR plans
- To work on value adding activities such Knowledge base update & self development
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.