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Analyst- dwp
Job Description
Analyst- dwp
Job Summary
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Location: Manila
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Project role: Analyst- dwp
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Qualification: B-Tech
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Experience: 0-2.5 Years
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Skills: SERVICE DESK
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No. of positions: 1
Job description:
JD attached
- To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases
- To achieve KPI targets, follow defined processes and adhere to ITIL delivery and quality standards ,regulatory requirements and company policies.
- To attend customer callorchatsormails and resolve tickets within agreed SLA of ticket volume and time.
- To maintain high login Efficiency (Availability) for customers, document identified risks, issues, mitigation plans and support in execution of BCPorDR plans
- To work on value adding activities such Knowledge base update and self development