Job Description
Analyst
Job Summary
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Location: Copenhagen
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Project role: Analyst
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Qualification: B-Tech
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Experience: 0-2.5 Years
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Skills: Desk Side Services
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No. of positions: 1
Job description:
About HCL
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCL also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 150,000+ ‘Ideapreneurs’ across 49 countries, HCL delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global
Standard IT Supporter
We are looking for Standard IT supporter who will be delivering onsite IT support & services to all users of our client. The client’s location is in Copenhagen, Denmark.
The Standard IT supporter is a team player with good communication skills and with a focus on end user experience, willing to learn and share knowledge.
The support is delivered both as walk-in support and on-site support upon demand, and supporters work with all assigned tasks respectively. The support is highly based on collaboration and participating in coordination and stand-ups is an obligatory part of ensuring high quality towards end-users. We work in a global environment, where tickets are handling in a global setup and there is close collaboration with ServiceDesk and other on-site support-teams across the globe.
Principal Responsibilities
- Perform the On-Site IT services and support (walk-in and on-site support)
- Support the local IT infrastructure
- Collaborate and engage with different business teams on IT related matters
- Provide user training and on-boarding
- Support meeting rooms and AV equipment
- Support end-user equipment as per client’s standards
- Assist and collaborate in IT project implementation as assigned by Lead or IT Operations manager
- Perform visits to remote/ dispatched sites when applicable
- Perform troubleshooting for all Laptop related queries which may also include Microsoft product suite related queries
- Browser troubleshooting
- Re-imaging laptops
- Maintaining inventory of equipment
- Recording all support incidents in Service-Now and work towards achieving the response and resolution KPIs
- Keep aging incidents under check
- Provide reports of open incidents and actions being taken to resolve those incidents.
Standard: Minimum a Degree in IT/Computer Science or within relevant field and minimum of 3-6 years of IT support related experience is required.
- Fluent in oral and written English and its good to have some skills in Danish
- Appropriate service management program (ITIL foundation certification preferred, but not a requirement, as this can be provided)
- Experience with ITSM tools like ServiceNow and ticket handling
- Experience with KCS is an asset
- Good technical knowledge in Microsoft, Window 10, Windows 11, 0365 environment, hardware; infrastructure. IOS devices and MacOS
- If possible, experience with AV (audio/visio) equipment support (e.g. meeting rooms, videoconferencing, MS teams)
- Experience working in an international environment is an asset
- Previous experience working in a 24/7 organization & willingness to travel on regular basis
- Knowledge of agile working method and maybe experience with KANBAN board method
- Competitive salary and performance bonuses
- Opportunity for career progression
- International and vibrant team environment, that appreciates team work and embraces knowledge sharing
- Professional on-boarding and on-going trainings
- Health insurance
Why Join Us:
At HCL Technologies, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career. You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career. HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them - to find greater stability, purpose, and growth both personally and professionally.
We encourage our people to try things differently, provide them with the freedom to explore, opportunities to grown, and experiment while offering intensive training and on-the-job coaching opportunities. Our people take pride in their enthusiasm and commitment to go beyond. And we celebrate this collective pride. Below are few of the benefits and perks:
- Global careers and mobility
- A flexible (remote) working environment with work-life balance
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects
- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few