Job description:

Role: Network Engineer
3-6 Years of relevant experience in networking technologies. (depending on their experience level the engineer would placed in various streams)
Willingness to work in 24X7 shifts. (for US resources the 24x7 should be informed as ability to work on-call as needed)
In-depth experience with TCP/IP and packet sniffers
Sound understanding of L2 switching L3 traffic forwarding
Strong working experience on Cisco / Juniper / F5 / Arista platforms
Understanding of MPLS, L3 VPNs and VRFs, STP, HSRP, CDP, UDLD
Working knowledge of BGP, OSPF
Working knowledge of tools like TFS / VSO
Ability to debug protocol issues
IPSEC VPN experience
Ability to work independently and as part of a team
Excellent verbal and written communication skills
Respond to high priority incidents, troubleshoot with engineers from various groups, gather and provide forensic data for security-based incidents, and create post-mortem documentation as needed.
Configuring Routers / Switches / Firewalls / Load balancers
Azure networking concepts
Identify incident patterns and drive for problem resolution

Good to have Certifications:

Certified Information Systems Security Professional
Cisco Certified Network Associate
Cisco Certified Network Professional
Cisco Certified Internetwork Expert
Juniper Networks Certification Program
Network + CompTIA

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases