Job description:

HCL Technologies is looking for a strong Structured Cabling Technician to plan and perform the design, installation, and connectivity of structured cabling to ensure the steady operation of the organizational IT resources.\\r\\nKey Responsibilities\\r\\n Adheres to OSHA safety standards in the Industrial workplace.\\r\\n Create, maintain, and ensure all safety documentation is approved by customer prior to project implementations (Work permits, Job Safety Analysis, etc.).\\r\\n Responsible for adhering to project deadlines including defined SLAs.\\r\\n Complete physical installations and removal of structured cabling components, i.e., cabinets, pathway systems (cable tray), racks, and related communications infrastructure equipment.\\r\\n Perform installation and service (including terminating, testing and repair) of low voltage category cabling, fiber optic cabling, communications cabling (coax, HDMI), RF cabling, communication equipment and other various low voltage related systems.\\r\\n Perform upgrades and additions to cabling infrastructure systems to increase functionality and usability.\\r\\n Evaluate, diagnose, troubleshoot cabling infrastructure systems, and perform repairs as necessary.\\r\\n Installation and upgrade of additional equipment associated with Information and Communications technology systems on an ad hoc basis.\\r\\nSkills Required\\r\\n Technical understanding of BICSI standards of various network cabling installations.\\r\\n Administrative skills with attention to detail.\\r\\n Basic understanding of networking concepts.\\r\\n Excellent verbal and written communication skills.\\r\\n Proficiency in Microsoft Office.\\r\\n Must be able to possess a TWIC.\\r\\nPhysical Activities\\r\\n Ability to cover ground by walking and stand for most part of the working hours.\\r\\n Ability to lift up to 50 pounds.\\r\\n Must possess valid driver s license to operate company vehicle.\\r\\n Ability to work in areas that require

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases