Job description:

o Safely remove servers and other equipment from racks.o Document hardware decommissioning processes and update asset records using the organization's designated asset management and tracking systems.o Ensure compliance with data security protocols during hardware disposal.2. NVME Installations:o Install NVME drives in servers and ensure proper configuration.o Perform diagnostic testing using basic Linux commands to verify successful installations.3. ePDU Configuration:o Configure ePDUs by setting up IP addresses and ensuring MAC addresses and model numbers are accurately reflected in the Asset Management system.o Install ePDUs in racks and verify proper power distribution and load balancing.o Perform functionality tests and update records with accurate configuration details.4. Racking and Cabling:o Rack switches and secure equipment following data center best practices.o Run and manage fiber and network cabling to ensure clean and efficient connectivity.5. Documentation and Reporting:o Maintain accurate records of installations, configurations, and decommissions.o Provide status updates to project leads and complete daily task reports.o Must be familiar with a ticketing system and monitoring a queue.o Execute work within a timely manner.

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases