Job description:

DC technician

Qualifications:

Culture / Team fit
Ambitious / Hard working / Go getter / Coachable / Mentor
Physical layer: fiber optic connections, contamination, cleaning
Understand ESD best practices
Comfortable with text based CLI
Familiar with IP based networking
A+/Network+ level of knowledge required
Good understanding of OSI layer and network principles
2+ years of DC experience required
4+ years of IT related experience required
Familiarity with the Linux based systems and experience with scripting and automation (Bash, Python, Perl)
Understanding BGP routing protocols, spanning tree, VRRP, LACP
Good organization, multitasking and communication skills
Microsoft Office Tools: Word, Outlook, Excel
Understanding of network procedures, environmental and safety management in a DC environment

Responsibilities:
Physical hardware swaps: (Fabric and Backbone)
o Optical transceiver swaps / Circuit diagnosis
o Line card swap
o TOR Replacement
o Work with vendors for RMA's
o Must be able to lift 50lbs
Asset Management
Tools and Ticket management
Build relationships with partner teams within the DC
Ability to review hardware logs, isolate and identify root cause
Remote link troubleshooting
Ability to mentor and guide L1 resources

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases