Administrator with Microsoft-Azure Cloud-Azure in Florida | HCLTech
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Job Description

Administrator

Job Summary

  • Location: Florida

  • Project role: Administrator

  • Qualification: B-Tech

  • Experience: 2.5-5 Years

  • Skills: Azure

  • Secondary Skills:
    • Azure Devops

  • No. of positions: 1

Job description:

Job Title Technology Operations Specialist AVD
Seniority - Senior
Location - Pune (India), Eschborn (Germany), Birmingham (UK) and Jacksonville (USA)
Number of resources - 4

Role Description
Deutsche Bank is moving from an on-prem multi-session non-persistent virtual desktop environment to one hosted in the Cloud, Azure Virtual Desktop (AVD). The Technology Operations Specialist - AVD is accountable for delivering operational support of the Bank s AVD services. The primary accountability is focused on the regional level 3 support of deployment and operation of the Bank s instance of its production and UAT AVD environment, and should be able to work in collaboration with the other Technology Operations Specialists to step in and cover during the absence of the Technology Operations Lead.
This role will require close collaboration and partnership with Monitoring & Stability (L2), Product Managers, Project Manager and Engineering.
The ideal candidate will have experience leading an engineering or operationa

  • To provide support for on call escalations and doing root cause analysis of given issue
  • To independently resolve tickets within agreed SLA of ticket volume and time
  • To adhere to quality standards, regulatory requirements and company policies
  • Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

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