Job Description
Administrator
Job Summary
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Location: Sofia
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Project role: Administrator
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Qualification: B-Tech
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Experience: 2.5-5 Years
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Skills: CLIENT LIFE CYCLE MANAGEMENT
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No. of positions: 1
Job description:
SCCM/Image Management JOB DESCRIPTION Good Knowledge in designing, deploying, and troubleshooting an SCCM 2007 / 2012 server infrastructure. Knowledge of installation and configuration of SCCM central / CAS, Primary and Secondary Sites, WSUS / MDT Integration. Should have good knowledge in Windows Servers 2003/2008 and 2012, Active Directory and networking concepts. Should have good Knowledge in SCOM monitoring of SCCM servers and taking the health remediation actions based on SCOM Alerts. Patch Management of Physical and Virtual environments through WSUS/SCCM or SCUP (System Center Updates Publisher). Strong working knowledge of SQL Server and associated components and creating custom report using SQL Queries. Monitor SCCM server performance & health. Strong Knowledge on SCCM server log files. Perform SCCM application patching, versioning and development. Hands on experience in Windows/Mac Image Creation process Monitor SCCM server to server communications. Administer Client communications. Perform Site resets / Server application rebuilds. Ability to troubleshoot and provide level 3 support for all aspects of the Microsoft SCCM/SCCM product suite. Capacity planning of SCCM infrastructure. Continual monitoring of security. Build all core documents and procedures associated with all SCCM/SCCM product deployments. Knowledge on PowerShell cmdlets and scripting. Application Deployment Process with Good knowledge on Mass Software Distribution, software Updates management. Trouble Shooting on SCCM/ConfigMgr Distribution failures and Validating Packaged Applications for Deployment Readiness. SCCM 2007 Reporting and Custom Reporting for Deployment. Hands on experience in executing Incident, Problem and change management process.
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Why Join Us:
At HCL Technologies, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career. You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career. HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them - to find greater stability, purpose, and growth both personally and professionally.
We encourage our people to try things differently, provide them with the freedom to explore, opportunities to grown, and experiment while offering intensive training and on-the-job coaching opportunities. Our people take pride in their enthusiasm and commitment to go beyond. And we celebrate this collective pride. Below are few of the benefits and perks:
- Global careers and mobility
- A flexible (remote) working environment with work-life balance
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects
- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few