Job Description
Administrator
Job Summary
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Location: Arizona
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Project role: Administrator
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Qualification: B-Tech
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Experience: 2.5-5 Years
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Skills: Linux
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No. of positions: 1
Job description:
JD: 1
1x Experienced Linux Administrator with a preference of experience in installing and administrating Openshift, Redis and Elastic. Also, the below mentioned skills are good to have in some cases this will help to narrow down the resources. Understanding of Public Cloud and container-based platforms like Docker, Kubernetes, and Redhat OpenShift Terraform programming for automating installation Knowledge on integrating Observability tools like Splunk, Prometheus and ELK. Build scripts using Linux scripting, Python, and configuration languages like YAML/JSON Knowledge of virtualization management in VMware
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.