Job description:

Avaya Voice JD

8-10+ years of Hands on experience on Avaya Voice range of products
Deep understanding on Avaya Aura Architecture (Communications Manager, System Manager, Session Manager, Messaging, SBC, Call Center Elite ) 8.x, 9.x and 10.x
Hands on experience of Session Border Controllers - AudioCodes, Sonus/Ribbon, Oracle
Good Understanding of LSP and ESS configurations
Deep understanding on Avaya Legacy systems. Non-VoIP Telephony solutions
Deep understanding on VoIP protocols- H.323, H.248 and SIP
Good understanding of SIP and Q.SIG integration with Avaya and other 3rd party
Deep understanding on Avaya ACD, call vectoring and call flow design in Avaya
Understanding of call recording solutions Like Nice, variant
Good understanding of integration of 3rd party apps such as CDR, RightFax, Directory Services, Paging Services, Wallboards
Good understanding on IP dect phones operation and troubleshooting
Hands on experience in configuration of Avaya gateways: G650, G450, MCC etc.
Deep understanding on Avaya Survivability design and Architecture.
Good Understanding to analysis call traces, PBX/SM/AAM Logs
Expert level experience in handling Avaya IP telephony Infrastructure - Trace level
Good Knowledge of the call flow and end user facing features
Good experience in supporting WebEx conferencing
Have good hands experience on Avaya CM/SM/AAM upgrades and migration
Documentation of major issues and its root cause analysis for future reference for easy fix
Monitoring Avaya systems and security alerts through monitoring server to identify the issues and provide fixes in proactive manner
Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.
Should be able to prepare Avaya Infra Architecture and network connectivity diagrams.
Co-ordinating with ISP for circuit related outage / issue and with vendor for RMA the network / security devices

Certification :
ACIS Avaya Certified Implementation Specialist
ACSS Avaya Certified Support Specialist

Key Skills
Avaya Communication Manager, Aura Messaging, Gateways
SIP, H.248 and H.323.
ACD call flow knowledge.
Basic understanding on Network LAN/WAN, routing and Switching.
Understanding of other Legacy PBX platforms and vendor coordination for break fix


ADDITIONAL SKILLS:

Excellent Communication Skills.
Provide a single point of contact for the reporting and tracking of network voice Problems
Report on Telephony Problems within established time frames.
Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.
Maintain current status on all open issues.
Interact consistently with the Service Desk staff in a professional, efficient and service-oriented manner.
Have a clear understanding of deployment models
Have clear understanding on VOIP protocols like SIP, SCCP, H.323 and MGCP
Have clear understanding on Telecom infrastructure protocols like ISDN, T1/E1/PRIs, CAS
Maintain and update voice/video network diagrams and vendor information for voice/video network devices
Have very good troubleshooting/deployment and analytical skills.
Work with Third Party Providers to assist in problem resolution of video conferencing issues.
Perform root cause analysis in accordance with the Procedures Manual.
Participate in root cause analysis if needed.
Produce RCA report.
Can go for upgrade of devices on requirement & provide plan to customer.
Can do Value add on customer network.
Look for escalations and resolve in the given time frame.
Ability to perform problem analysis and develop resolutions at both strategic and tactical levels
ITIL Process follow and implementation for collabo