Administrator with Data Center-Network Data-Network Data in Massachusetts | HCLTech
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Job Description

Administrator

Job Summary

  • Location: Massachusetts

  • Project role: Administrator

  • Qualification: B-Tech

  • Experience: 2.5-5 Years

  • Skills: Network Data

  • No. of positions: 1

Job description:

The person should have minimum of 6-7 years of experience in Infoblox DDI with ability to design, implement and troubleshooting skills.


Note Infoblox DDI Experience is a must in this case.

Certification Min : CCNA, CCNP.

Technical Skills:-

1. Performs device configurations, internal operating system upgrades and software upgrades and deploys Infoblox physical/VM appliances & NTP hardware. Troubleshoots DDI/NTP problems and recommends corrective procedures; assists with troubleshooting Infoblox equipment and all other DDI/NTP issues.
2. Configure and maintain Infoblox DNS, DHCP, and IP Address Management (DDI) solutions to ensure optimal performance and security. Implement and manage DNSSEC to enhance DNS security. Monitor and analyze DNS traffic for anomalies and potential threats.

SKILL SETS: NON-TECHNICAL

1. Soft Skills: Excellent Written, Verbal and Non-Verbal communication skills. Ability to convince with good conflict and dispute management skills.
2. Ability to review to contractual documents like SOW's, create documentation [Runbooks and SOP's], create Network Schema, PPT for reviews and generate various reports for reactive, proactive, and predictive analysis.
3. Ability to quickly learn new, unfamiliar and emerging technologies. Should also have ability to think through problems and visualize solutions.
4. Ability to work with all levels of staff within and outside of customer and HCL Organization. Should be a self-starter able to work independently but comfortable working in a team environment.
5. Good analytical and problem-solving skills. Should be flexible and dependable, as necessary.

  • To provide support for on call escalations and doing root cause analysis of given issue
  • To independently resolve tickets within agreed SLA of ticket volume and time
  • To adhere to quality standards, regulatory requirements and company policies
  • Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
  • To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

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