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Administrator
Job Description
Administrator
Job Summary
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Location: Florida
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Project role: Administrator
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Qualification: B-Tech
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Experience: 2.5-5 Years
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Skills: Network Data
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No. of positions: 1
Job description:
Configuring/Troubleshooting Network Security - IPSec VPN, AAA Architecture, TACACS+, RADIUS Support Data Center Architecture Network, Server, Storage Configuration & troubleshooting experience on Cisco Nexus 7000/5000/2000 Series of switches required Configuring/Troubleshooting Cisco IOS Software Configuring/Troubleshooting of WAN Acceleration/optimization Cisco WAAS or Riverbed Configuring/Troubleshooting of Application Load balancers F5 Big-IP LTM/GTM Excellent network troubleshooting skills. Must be able to quickly identify and resolve network related issues in smallest possible time. CCNP/CCIE Certification Required.
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcl.com for investigation.