HCLTech’s Workplace eXperience Consulting (WXC), a consulting practice within our Digital Workplace business unit, complements our extensive technical know-how and provides clients with support in designing and delivering user-centric digital transformations that lead to improved workplace experiences (WX), benefits realization and ROI.

WXC focuses on designing and delivering user-centric WX that enable and empower employees to be engaged and productive as well as adopt new ways of working with the help of the tools introduced by digital workplace transformation initiatives.

Service experience is key to the value the service provides to its customers and the organization. Experience-level agreements aim to improve the quality and value of the experience the service delivers to the people using it and, ultimately, to the organization.

XLAs are clearly defined service experience benchmarks that reflect organizational goals and service aspirations of experience quality and value. They are developed collaboratively and are mutually agreed upon by the organization and the service provider, focusing on the continual improvement of the quality and experience provided by the service.

WXC’s consultancy offering supports clients through their journeys toward establishing a Balanced Experience Scorecard that integrates a curated selection of contractual and non-contractual service metrics (SLAs, KPIs and XLAs) for continual experience monitoring, improvement and innovation.