HCLTech is at the NRF 2025 | HCLTech
The Digital Path Forward
Customer experience
Business outcomes

Overview

From redefining customer loyalty and lifecycle management with improved user interfaces and digital engineering to supporting online shopping experiences and integrated in-store experiences, retail enterprises have always focused on providing their customers with best-in-business experiences.

At HCLTECH, with our Retail 5.0 suite of offerings, we have leveraged the power of people, data and technology to develop unique solutions, across the retail value chain, which can be easily customized in the context of your unique business processes and customer journeys, thereby enabling business differentiation.

Explore our Retail 5.0 solution set and how it can provide solutions to real business problems.

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Nrf-2025

Video | 3:14

NRF 2025, January 12-14, Booth 267, Javits Center | New York

Focus Areas

Hyper-personalized consumer experiences

Hyper-personalized consumer experiences

HCLTech Retail 5.0 solutions leverage data insights and AI to anticipate customer needs, offer individualized product recommendations, personalized content delivery through interactive digital experiences across online and offline channels thereby helping you build deeper customer connections & loyalty.

AI powered Immersive retail

AI powered Immersive retail

Connect with us to experience how we are leveraging Gen AI integrated with AR/VR technologies using multi-sensory approach to redefine consumer experiences from virtual try-ons, preparing your own burgers and interactive digital store experiences.

Unified Frictionless Commerce

Unified Frictionless Commerce

Customers stay longer when a retailer offers a consistent and connected shopping experience across channels by integrating every sales touchpoint through a connected platform. Our solutions for the customer focused world of Retail 5.0 provide you with the tools needed to enhance your overall customer lifetime value.

Adaptive Supply Chain

Adaptive Supply Chain

In an era of ever-changing geo-political dynamics, HCLTech Retail 5.0 solutions are demand aware and designed to strengthen resiliency and minimize disruptions. An integrated approach to demand forecasting, real time inventory visibility and predictive analytics combined with supplier risk management data driven decision making and an overall responsive supply chain ecosystem.

Sustainable & Ethical Practices

Sustainable & Ethical Practices

With a significant increase in consumer awareness about environmental concerns and responsible consumption, transparent practices are a clear brand advantage. Our Retail 5.0 solutions provide the technology platforms required for your enterprise to align with evolving regulatory requirements as well as meeting customer expectations on sustainable practices.

Retail 5.0 Solutions

Testimonials

"The engagement with HCLTech has helped us to launch a transformation from a project-based model to a product model using Agile methodology. As a result of this initiative, we are delivering greater value to our business stakeholders through closer alignment and more rapid delivery of technology solutions to business challenges."

Bill Pomerleau

Bill Pomerleau

Director, IT Vendor Management
Land O' Lakes, Inc.

In a rapidly evolving digital landscape, HCLTech has emerged as a valuable ally for us. Their vast expertise facilitated an efficient transition and a quick ramp-up to steady-state reliability. Since then, our partnership has accelerated digital innovation, notably enhancing our digital services and support. HCLTech stands as a pivotal partner, propelling us towards redefining digital excellence.

Carl Brisco

Carl Brisco

SVP & Chief Technology Officer
The ODP Corporation

"HCLTech has been instrumental in supporting Hilmar through a vital, 3-year project to migrate our Milk Procurement process into SAP. Starting early with technical staff augmentation, the partnership has evolved significantly during the last 3 years with HCLTech taking the lead integrator role for the migration. We are now live with a Milk Procurement solution fully integrated into our ERP environment. We are grateful to HCLTech for their partnership on this journey, helping us secure a critical process at Hilmar."

Stephane Adam

Stephane Adam

Vice President of IT
Hilmar Cheese

"Being in the QSR industry, Papa Johns focuses on unit economics, so per-store profitability is a critical metric. Papa Johns and HCLTech are proud of jointly delivering the commerce platform transformation program, a key component to support profitability through digital call center integrations and aggregator support.

For future guidance, we should apply the success from one area to others and approach business challenges with an open mind. A return to the foundation of resiliency, security and compliance in our business architecture are our areas of focus, and I strongly believe HCLTech can deliver"

Sarika Attal

Sarika Attal

VP-Enterprise Architecture & Technology Services
Papa Johns International

Success Stories

Analyst Recognitions

Everest

HCLTech positioned as Leader in Retail and CPG IT Services PEAK Matrix® Assessment 2024

Everest

HCLTech positioned as Leader in CPG IT Services PEAK Matrix® Assessment 2024

Avasant

HCLTech positioned as Leader in AVASANT Retail Digital Services RadarView 2024

HfS

HCLTech positioned as Leader in HFS Horizons: Retail and CPG Service Providers, 2023 report

Everest

HCLTech positioned as Leader in Supply Chain Transformation Services for Retail and CPG Assessment 2023

ISG

HCLTech positioned as a Leader in ISG Provider Lens for Retail Services, US 2023

ISG

HCLTech positioned as a Leader in ISG Provider Lens for Retail Services, Europe 2023