HCLTech is at the NRF 2025 | HCLTech
The Digital Path Forward
Customer experience
Business outcomes

Overview

From redefining customer loyalty and lifecycle management with improved user interfaces and digital engineering to supporting online shopping experiences and integrated in-store experiences, retail enterprises have always focused on providing their customers with best-in-business experiences.

At HCLTECH, with our Retail 5.0 suite of offerings, we have leveraged the power of people, data and technology to develop unique solutions, across the retail value chain, which can be easily customized in the context of your unique business processes and customer journeys, thereby enabling business differentiation.

Explore our Retail 5.0 solution set and how it can provide solutions to real business problems.

Register now

Nrf-2025

Video | 1:43

NRF 2025, January 12-14, Booth 267, Javits Center | New York

Focus Areas

Customer Experience and Customer Engagement

Immersive retail experience

Highlight innovative ways to enhance customer experience through personalized marketing, loyalty programs, and interactive technologies.

Omnichannel Retail Solutions

Omnichannel Retail Solutions

Showcase solutions that integrate online and offline channels, creating seamless shopping experience for customers. This includes unified commerce platforms, mobile apps, and in-store technologies.

Retail Media Networks

Retail Media Networks

Discuss the emerging in-store retail media ecosystem and how HCLTech can help retailers leverage these networks for better customer engagement and monetization.

Resilient supply chains

Resilient supply chains

Exhibit the growing importance of agile supply chains in the fast-evolving world of Retail, with newer allocation models like BOPIS, curb-side pickup, Dark stores causing supply chains to get more complex. Improved visibility into areas like last mile, OTIF, sourcing can enhance operating efficiency

GenAI and Consumer Data Management

GenAI and Consumer Data Management

The umpteen use cases for Retail Industry where Gen AI along with Data Science can enable revenue growth, consumer insights, Individualized enhanced experiences, faster time to market and productivity improvements.

Solutions

Business Insights

Testimonials

"The engagement with HCLTech has helped us to launch a transformation from a project-based model to a product model using Agile methodology. As a result of this initiative, we are delivering greater value to our business stakeholders through closer alignment and more rapid delivery of technology solutions to business challenges."

Bill Pomerleau

Bill Pomerleau

Director, IT Vendor Management
Land O' Lakes, Inc.

In a rapidly evolving digital landscape, HCLTech has emerged as a valuable ally for us. Their vast expertise facilitated an efficient transition and a quick ramp-up to steady-state reliability. Since then, our partnership has accelerated digital innovation, notably enhancing our digital services and support. HCLTech stands as a pivotal partner, propelling us towards redefining digital excellence.

Carl Brisco

Carl Brisco

SVP & Chief Technology Officer
The ODP Corporation

"HCLTech has been instrumental in supporting Hilmar through a vital, 3-year project to migrate our Milk Procurement process into SAP. Starting early with technical staff augmentation, the partnership has evolved significantly during the last 3 years with HCLTech taking the lead integrator role for the migration. We are now live with a Milk Procurement solution fully integrated into our ERP environment. We are grateful to HCLTech for their partnership on this journey, helping us secure a critical process at Hilmar."

Stephane Adam

Stephane Adam

Vice President of IT
Hilmar Cheese

"Being in the QSR industry, Papa Johns focuses on unit economics, so per-store profitability is a critical metric. Papa Johns and HCLTech are proud of jointly delivering the commerce platform transformation program, a key component to support profitability through digital call center integrations and aggregator support.

For future guidance, we should apply the success from one area to others and approach business challenges with an open mind. A return to the foundation of resiliency, security and compliance in our business architecture are our areas of focus, and I strongly believe HCLTech can deliver"

Sarika Attal

Sarika Attal

VP-Enterprise Architecture & Technology Services
Papa Johns International

Success Stories

Analyst Recognitions

Everest

HCLTech positioned as Leader in Retail and CPG IT Services PEAK Matrix® Assessment 2024

Everest

HCLTech positioned as Leader in CPG IT Services PEAK Matrix® Assessment 2024

Avasant

HCLTech positioned as Leader in AVASANT Retail Digital Services RadarView 2024

HfS

HCLTech positioned as Leader in HFS Horizons: Retail and CPG Service Providers, 2023 report

Everest

HCLTech positioned as Leader in Supply Chain Transformation Services for Retail and CPG Assessment 2023

ISG

HCLTech positioned as a Leader in ISG Provider Lens for Retail Services, US 2023

ISG

HCLTech positioned as a Leader in ISG Provider Lens for Retail Services, Europe 2023

 

Register now

Attach Webform