Expert Support for Broadcom Software
Get the support you need when you need it from Enterprise Studio, freeing you to focus on business-critical activities. Our talented and experienced support team will work with you to listen and quickly resolve issues with a short-track route of assistance in mind.
Global support can assist you no matter where your resources or systems are.
Global Coverage from Services and Support Engineers
Protect your enterprise with comprehensive and flexible support options. Receive rapid response from our support engineers and success managers who have years of experience and deep expertise in Broadcom Software products
24 x 7 coverage for Severity 1 issues
Connect with experts who have at least five years of experience and in-depth knowledge of Broadcom Software solutions
Faster response with integrated ticketing systems
Use the ticketing system you are used to and keep access to support from Enterprise Studio’s global team of product experts. Broadcom Software and Enterprise Studio ticketing systems are fully integrated and seamless
Premium support services enhance standard coverage
Protect and unlock solution value with premium support services that go beyond standard product maintenance and support
Expand Protection with Premium Support Options
Enhance standard maintenance and support with premium or extended support for select Broadcom Software products
Enterprise Support Plus
Access higher levels of personalized technical support, lifecycle planning and solution optimization. Select products are eligible for Enterprise Support Plus 
Extended Support from Enterprise Studio
Continue support when your product reaches End-of-Service (EOS) or End-of-Life (EOL) in the software cycle. An extended support period gives you flexibility to prepare for an upgrade to the latest release, transition to new software or when requirements limit change to your environment. Available for L0/L1 supported Broadcom Software products
Support resources
Access information about getting started and using Enterprise Studio support services by requesting the Enterprise Studio support user guide and client onboarding guide
Support case management
Technical support has complete visibility of your cases through the support portal. Severity 1 cases receive 24 x 7 x 365 telephone support. Log cases of any severity into the support portal at any time, with 24x 7 access to the support portal
Report Severity 1 incidents
1-845-203-4325
1-669-467-1004
Case studies
Talk to our experts
Learn which support options are available for your Broadcom Software products