Utilities rely on physical assets – towers, cables, pipes, plants, etc. – spread across large areas of land. Increasingly, these are IoT-enabled assets that must be closely monitored, creating a complex network of interconnected infrastructure links.

Properly assessing where to locate these infrastructure links within the network is key to ensuring its efficiency, reliability and sustainability.

HCLTech's UVISION^TM for Connected Infrastructure facilitates these critical processes with a robust framework that supports:

• Network operations
• Advanced metering
• 360° Secure OT
• Digital plant modeling and engineering
• Distributed energy resources management
• Cyber resilience

Connected assets in the energy and utilities sector refer to physical assets equipped with digital technologies that connect them to the internet, enabling them to be monitored, controlled and managed remotely.

HCLTech's UVISION^TM for Connected Asset solution facilitates these processes in a way that improves efficiency, enhances safety, reduces downtime and enables predictive maintenance. It was designed by industry experts to support: 

• Intelligent asset management
• Geospatial linear asset monitoring
• EAM fit-to-standard
• Utility operations intelligence
• Digital twin

Equipping workers with the tools they need – e.g., smartphones, tablets and wearable devices – to access information, communicate with others and perform tasks remotely increases efficiency across your field service operations and improves customer service delivery.

HCLTech's UVISION^TM for Connected Workforce helps our energy and utilities customers improve safety, productivity and customer service delivery, as well as streamline asset management. The solution's robust framework facilitates and supports:

• Field service management
• Autonomous inspection
• Work management
• Experience management
• Knowledge management
• HCL XTERN – AR/VR

HCLTech's approach to customer service delivery focuses on first understanding the needs of your business and then leveraging data and technology to design a custom solution that empowers you to deliver personalized experiences that are consistent, positive and relevant across all touchpoints of your customers' journeys.

Our UVISION^TM for Connected Customer solution fosters a culture of engagement, drawing on deep consumer insights to drive revenue growth. The framework supports:

• CIS platform and AMI 2.0
• Integrated analytics
• Omnichannel customer engagement platform
• Brand experience
• Intelligent contact center
• Front/Back-office transformation
• Digital workforce

You rely on a range of information technology (IT) systems to support your operations and enterprise services. It can be challenging to keep track of it all and ensure everything is running smoothly – but it doesn't have to be.

HCLTech's UVISION^TM for Connected Enterprise solution facilitates and supports the management, maintenance and updating of all your infrastructure-supporting technology and systems, including:

• Enterprise resource planning (ERP)
• Customer relationship management (CRM)
• Human capital management
• Asset/data management
• Operations management
• Supply chain management
• Geographical information systems

We are committed to helping our energy and utilities sector customers get to and remain at the forefront of the energy transition and net zero movement. Inspired by that goal and drawing on our own strategic ESG initiatives, we developed our UVISION^TM for ESG solution – HCLTech EcoSustain^TM – to help you:

• Mitigate the negative impact of market, policy, operational and reputational risks associated with climate change
• Deliver sustainable solutions that benefit you, your customers and the planet
• Thrive in a sustainable world by ensuring ESG-powered growth leveraging innovative ecosystems, data and digital technologies