Job description:

About HCLTech

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.


To learn more about how we can supercharge progress for you, visit www.hcltech.com


Dynamics CRM Technical Architect

Job Summary
The Technical Architect (CRM / D365 CE OOTB, Configuration, Cust) will be responsible for overseeing and designing solutions related to Customer Relationship Management (CRM) systems, specifically Microsoft Dynamics 365 Customer Engagement (D365 CE). The role will focus on outofthebox (OOTB) configurations and customizations to meet business requirements.

• Key Responsibilities
  1. Design, develop, and implement crm solutions using microsoft dynamics 365 ce
  
  2. Collaborate with stakeholders to understand business needs and translate them into technical requirements
  
  3. Customize crm applications by configuration, customization, and integration with other systems
  
  4. Provide technical leadership and guidance to development teams
  
  5. Ensure crm solutions align with best practices, security standards, and scalability requirements
  
  Skill Requirements
  1. Proficiency in crm systems, specifically microsoft dynamics 365 customer engagement (d365 ce)
  
  2. Strong understanding of crm concepts, data structures, and data models
  
  3. Experience with ootb configurations in d365 ce
  
  4. Ability to perform customizations in d365 ce to meet unique business requirements
  
  5. Knowledge of crm integration with other systems and applications
  
  6. Excellent problem-solving and analytical skills
  
  7. Strong communication and interpersonal abilities
  
  Certifications: Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert certification is preferred